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ACCORDIA + SALESFORCE CRM




    ACCORDIA + SALESFORCE CRM EMPOWER YOUR SALES,
    MARKETING & CUSTOMER SERVICE

    in a single customer view

    We help businesses to optimize future interactions and customer experience with the integration of Accordia Omnichannel Contact Center with Salesforce CRM.

    Personalized and timely engagement can strengthen connections with your customers, creating greater communication and accountability.

    Your front troopers of sales, marketing and support teams required 360 degree view of customers’ data to provide a fulfilling customer’s journey and experiences, fostering brand loyalty and customer retention.

    Salesforce CRM integration helps to enhance efficiency, reducing costs and to drive sales- presales queries, post sales services and cross selling.

    How we help:

  • 50% increase in call volume per agent with click-to-call function
  • Screen-pop function notifies caller information
  • Automatically logs all call activity
  • Easy access to voice recording files, listening to conversations
  • Access to analytics to track team’s performances in meeting SLAs and positive CSAT
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    Here’s an example of How Accordia CTI integrated to Salesforce CRM to deliver the best customer experience.


    A Powerful Customer Centric Platform
    with Omnichannel Contact Center


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